Brecon Beacons National Park Authority and social media guidelines
Social media is one of the many ways that Brecon Beacons National Park Authority communicates with Park residents, visitors, businesses and staff.
We currently host a Brecon Beacons National Park Facebook page, as well as an Authority news and events feed and a Wardens’ account on Twitter.
We encourage people to follow us and we will always try to post information related to the work of the Authority which we deem to be relevant to people following us.
We will also use social media to respond to questions and comments that require feedback, and on occasion to consult with residents.
Our social media content will include:
· New content and information relating to services, initiatives, meetings, events and campaigns.
· Occasionally we will repost (or ‘retweet’) content from other National Parks/AONBs/environmental groups/community organisations/photographers/individuals that are relevant to Brecon Beacons National Park, but please don’t be offended if we don’t repost your content.
Liking, following and blocking
If you ‘follow’ us on Twitter or ‘like’ us on Facebook we will not automatically ‘follow’ you/ ‘like’ you back. Please don’t be offended, it’s just that the numbers can get too high for us to manage.
· We will sometimes ‘follow’ or ‘like’ people who provide information that is pertinent to our work as a local Authority (for example local media or our partners) or those whose information we can pass on for the benefit of many local people and visitors.
· Occasionally, we’ll also try to lend our support to local and national campaigns that are connected with our services.
· There will also be times we’ll need to ‘like’ or ‘follow’ an account in order to take part in dialogue.
· Just because we ‘like’ or ‘follow’ an account, ‘retweet’ or share their information, it doesn’t mean we endorse the account or their views.
· If we block your account, this will probably mean you’ve contravened the rules of a particular social media space (see Moderation below). We reserve the right to block or ban an account, without warning, for any breach/es of our guidelines.
The sites may occasionally be unavailable and we accept no responsibility for lack of service due to their downtime.
Monitoring accounts, responding and replying
Our social media accounts are usually monitored weekdays during office hours and occasionally out of office hours.
If you ask us a question on social media we will seek to respond as quickly as possible, but please be aware that:
· We can give a more detailed response if you email us at Communications (due to the confines of ‘tweet’ character length etc).
· Our social media pages are run by the Communications Team who will send your questions off to different service areas of the Authority in an attempt to answer your query, which might mean that our response may not be immediate.
We reserve the right to remove any contributions that break the following guidelines:
· Be civil, tasteful and relevant.
· Don’t post messages that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually-oriented or racially offensive.
· Please don’t swear.
· Don’t post content copied from elsewhere for which you don’t own the copyright.
· Don’t post the same message, or very similar messages, more than once (also known as ‘spamming’).
· Don’t publicise other people’s personal information, such as contact details.
· Don’t impersonate someone else.
· Blatant and repeated advertising of services could result in your posts being removed.
Your social media accounts
It is your responsibility to ensure that you have the appropriate privacy restrictions set up on your social media profile/page/feed to restrict what you want other people, including the Authority, to see.
Because the nature of social media will continue to evolve, we reserve the right to change this social media guidelines from time to time. Upon any change, we will post the revised policy here, and change the effective date noted above. You are encouraged to check this page periodically so that you are aware of any changes. If you have any additional questions about the use of social media in the Authority please do not hesitate to contact the Communications Team by telephone on 01874 620 406 or 01874 620 420 or email.